Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by ibu4d through our website, mobile applications, and related services (collectively, "the Platform"). ibu4d operates as an international online betting platform serving Indonesian players and users across Southeast Asia. We are committed to compliance with applicable data protection regulations and industry best practices for information security.

This policy covers personal data collected from:

• Individuals who register accounts on the ibu4d platform
• Visitors who browse the platform without registering
• Individuals who contact customer support or communicate with us through other channels
• Players who participate in promotions, tournaments, or special events

For the purposes of this Privacy Policy, "personal information" or "personal data" refers to any information that identifies or could be used to identify an individual, including but not limited to name, email address, phone number, residential address, date of birth, government identification numbers, financial information, and online identifiers such as IP addresses and device IDs.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, use our services, or communicate with us, we collect information that you provide voluntarily:

• Account Registration: Full name, date of birth, email address, phone number, residential address, username, password, and currency preference (typically Indonesian Rupiah / IDR).
• Identity Verification (KYC): Government-issued identification documents (Indonesian KTP, passport, driver's license), proof of address (utility bills, bank statements), proof of payment method ownership, and selfie photographs for facial verification. These documents are collected to prevent fraud, verify age (21+ requirement), and comply with anti-money-laundering regulations.
• Financial Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and betting history.
• Communication Data: Messages sent to customer support via live chat, email, or WhatsApp; survey responses; feedback forms; and any other correspondence with ibu4d staff.
• Marketing Preferences: Opt-in consent for promotional emails, SMS notifications, push notifications, and other marketing communications.

2.2 Information Collected Automatically

We automatically collect certain technical and behavioral data when you use the ibu4d platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), mobile network information.
• Usage Data: Pages viewed, features accessed, time spent on pages, click patterns, navigation paths, games played, bets placed, referral sources, and session duration.
• Location Data: IP address, timezone, country, city, and general geographic location derived from IP address. We do not collect precise GPS coordinates unless you explicitly grant location permissions on mobile devices.
• Cookies and Tracking Technologies: Session cookies to maintain login state, preference cookies to remember settings, analytics cookies to understand user behavior, and advertising cookies for targeted marketing (subject to your consent where required). See Section 9 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Payment Processors: Verification status and transaction success/failure information from Indonesian banks and e-wallet providers.
• Identity Verification Services: Third-party KYC verification providers may confirm your identity against government databases or credit bureaus.
• Game Providers: Game play data, win/loss records, and session information from casino game studios and live dealer providers integrated into our platform.
• Affiliate Partners: Referral source information if you accessed ibu4d through a marketing affiliate or partner website.

3. How We Use Your Information

ibu4d uses your personal information for the following purposes:

3.1 Service Delivery and Account Management

• Creating and maintaining your ibu4d account
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting, casino games, lottery draws (togel), and other gaming services
• Processing bets and calculating payouts
• Sending transaction confirmations, account notifications, and service updates
• Providing customer support and responding to inquiries

3.2 Security, Fraud Prevention, and Compliance

• Verifying your identity and age (21+ requirement enforcement)
• Preventing fraudulent transactions, money laundering, and other illegal activities
• Detecting and preventing abuse of bonuses or platform vulnerabilities
• Monitoring for problem gambling behaviors to support responsible gaming initiatives
• Complying with legal obligations under anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming regulations
• Cooperating with law enforcement investigations when legally required

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website and mobile app functionality
• Conducting A/B testing to optimize user experience
• Identifying technical issues and bugs
• Developing new features and services based on user preferences
• Generating anonymous aggregate statistics about platform usage

3.4 Marketing and Promotions

• Sending promotional offers, bonus announcements, and special event notifications (with your consent)
• Personalizing marketing messages based on your gaming preferences and history
• Administering tournaments, contests, and loyalty programs
• Displaying targeted advertising on the platform and through third-party networks

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in emails. Note that you cannot opt out of essential service communications (transaction confirmations, account security alerts, policy updates).

4. Data Sharing and Disclosure

ibu4d does not sell your personal information to third parties. We share your data only in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support platform operations:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) receive necessary transaction information to process deposits and withdrawals.
• Identity Verification Services: KYC verification providers receive identification documents to confirm your identity and age.
• Game Providers: Casino game studios and live dealer providers receive betting data to deliver game services and calculate results.
• Cloud Infrastructure: Hosting providers and CDNs store and deliver platform content and user data securely.
• Analytics and Marketing: Analytics platforms (e.g., Google Analytics) and advertising networks receive aggregated or pseudonymized usage data to measure performance and deliver targeted ads.
• Customer Support Tools: Live chat, email, and help desk platforms process support communications.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify. We conduct due diligence on third-party security practices before engagement.

4.2 Legal Requirements and Law Enforcement

We may disclose personal information when required by law or in response to valid legal processes:

• Court orders, subpoenas, or legal warrants
• Government agency requests under anti-money-laundering or counter-terrorism financing regulations
• Law enforcement investigations into suspected criminal activity
• Protection of ibu4d's legal rights, property, or safety of users and the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data if required by law.

5. Data Security Measures

ibu4d implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major Indonesian banks.
• Secure Storage: Personal data is stored on secure servers with restricted access controls, firewall protection, and intrusion detection systems.
• Access Controls: Only authorized personnel with legitimate business needs can access personal information. Access is logged and monitored.
• Password Security: Account passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks.
• Data Minimization: We collect only the information necessary for stated purposes and delete data when no longer needed.
• Employee Training: Staff members receive regular training on data protection principles and security best practices.

While we employ industry-leading security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to mitigate harm, as required by applicable law.

6. Data Retention

ibu4d retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Account information and transaction records are retained for the duration of your account's active status plus an additional period to address potential disputes or regulatory inquiries.
• Closed Accounts: After account closure, we retain certain records (transaction history, KYC documents, communications logs) for up to 7 years to comply with anti-money-laundering regulations, tax laws, and legal record-keeping requirements in multiple jurisdictions.
• Marketing Data: If you opt out of marketing communications, your contact information is added to a suppression list to prevent future marketing (but not service-related communications).
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely as it cannot be used to identify individuals.

You may request deletion of your personal data by contacting customer support. We will comply with deletion requests where legally permissible, but some information must be retained to meet regulatory obligations.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request transfer of your personal data to another service provider in a structured, machine-readable format.
• Objection: Object to processing of your personal data for direct marketing purposes.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw previously given consent for data processing (does not affect lawfulness of processing before withdrawal).

To exercise any of these rights, contact our customer support team via live chat, email at [email protected], or through your account settings. We will respond to requests within 30 days. Identity verification may be required before processing requests to ensure data is released only to the rightful account holder.

8. International Data Transfers

ibu4d operates as an international platform and may store or process your personal data in jurisdictions outside Indonesia. When we transfer data internationally, we implement appropriate safeguards to ensure your information receives equivalent protection:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing recipient jurisdictions as providing adequate data protection
• Binding corporate rules for intra-group transfers

By using ibu4d services, you consent to the transfer of your personal information to countries that may have different data protection standards than Indonesia.

9. Cookies and Tracking Technologies

ibu4d uses cookies and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content:

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality: login state, security, session management	Session / Up to 30 days
Preference Cookies	Remember your settings: language, currency, display preferences	Up to 1 year
Analytics Cookies	Measure traffic, user behavior, and platform performance	Up to 2 years
Advertising Cookies	Deliver targeted ads based on your interests and browsing history	Up to 1 year

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality and prevent you from using certain features. Disabling analytics or advertising cookies will not affect core services.

10. Children's Privacy

ibu4d services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from an underage individual, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided information to ibu4d should contact us immediately.

11. Third-Party Links

The ibu4d platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to ibu4d services. Third-party sites have their own privacy policies, and we are not responsible for their data practices. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

ibu4d reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email, platform notifications, or prominent notice on the website at least 7 days before taking effect. Continued use of ibu4d services after changes become effective constitutes acceptance of the updated policy. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: [email protected] (Privacy inquiries subject line: "Privacy Policy Question")
• Live Chat: Available 24/7 through the platform
• Customer Support: 24/7 availability (WIB timezone-based agent scheduling)

We aim to respond to all privacy-related inquiries within 48 hours.